Returns & Refunds Policy

My Kindy Book

Last updated: 20 October 2026

At My Kindy Book, we want you to love your photo albums and prints! We take great care in preparing and packaging every order, but we understand that sometimes things don't go to plan.

Please read our Returns & Refunds Policy below.

1. Change of Mind Returns

We offer a 14-day change-of-mind return policy on our standard, non-personalised photo albums.

If you've changed your mind about your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a change-of-mind return:

• The album must be unused, undamaged and in its original, resaleable condition.

• You must contact us within 14 days of receiving your order.

• Proof of purchase, such as your order number, must be provided.

• Return postage is the responsibility of the customer.

• We recommend using a tracked postage service, as customers are responsible for ensuring change-of-mind returns reach us safely.

Once your return has been approved, we will provide instructions and the return address.

Original shipping charges are non-refundable for change-of-mind returns.

2. Personalised Photo Prints & Custom Orders

Because personalised photographs and custom-made products are created specifically for you, we cannot accept change-of-mind returns or cancellations once production has commenced.

This includes:

• Printed photographs uploaded by customers.

• Personalised photo products.

• Custom-made or specially produced items.

If you realise you've made a mistake with your order, please contact us as soon as possible. If production has not commenced, we'll do our best to assist.

This does not affect your rights under Australian Consumer Law if a product is faulty, damaged, incorrectly supplied or otherwise fails to meet applicable consumer guarantees.

3. Damaged, Faulty or Incorrect Products

We carefully check and package our products before dispatch. However, if something isn't right with your order, we're here to help!

If your order arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible.

When contacting us, please provide:

• Your order number.

• A brief description of the issue.

• Photographs of the product or packaging, where possible.

Depending on the circumstances and your rights under Australian Consumer Law, we will arrange an appropriate remedy, which may include a repair, replacement or refund.

Where a product has a major failure, you may be entitled to choose a refund or replacement. For a minor failure, we may be entitled to provide a repair within a reasonable time.

Where required by Australian Consumer Law, we will also cover reasonable return postage costs.

4. Refund Processing

Once we receive and inspect an eligible change-of-mind return, we'll notify you of the outcome.

Approved refunds will be issued to your original payment method within 10 business days of approval.

Please allow additional time for your bank or payment provider to process the refund.

For change-of-mind returns, refunds cover the returned product price but exclude original delivery charges and return postage.

Refunds and remedies required under Australian Consumer Law will be handled in accordance with those legal requirements.

5. Exchanges

If you've ordered the wrong colour or would prefer a different standard album, we're happy to help where possible.

Exchanges are subject to product availability and the following conditions:

• The album must be unused and in its original, resaleable condition.

• You must request the exchange within 14 days of receiving your order.

• Return postage and any additional delivery charges are the customer's responsibility.

• Any price difference between products may need to be paid.

Please contact us before returning any products so we can confirm availability and provide instructions.

These conditions apply to voluntary exchanges and do not limit your rights regarding faulty or non-compliant products.

6. Photo Quality & Customer Uploads

Our photo printing process is designed to produce beautiful, lasting memories.

However, the quality of printed photographs can be affected by the quality of the original image supplied, including resolution, focus, lighting and cropping.

We recommend uploading the highest-quality original images available.

We cannot offer change-of-mind refunds solely because a correctly printed photograph reflects limitations in the original image supplied.

If a print is defective or does not meet applicable consumer guarantees, your rights under Australian Consumer Law remain unaffected.

7. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Returns & Refunds Policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

8. Contact Us

If you have any questions about your order, returns, exchanges or refunds, please get in touch.

My Kindy Book

Website: https://mykindybook.com.au

Email: info@mykindybook.com

Return address: Provided upon approval of your return request.

Please contact us before sending any products back so we can assist you with the return process.