Shipping policy

Shipping & Delivery Policy

My Kindy Book

Last updated: 20 October 2026

At My Kindy Book, we believe special memories deserve to be delivered with care!

Whether you're ordering a colourful kindergarten album, a school years keepsake or personalised photo prints, we take great care in preparing, packaging and sending your order.

Please read our shipping information below.

1. Where We Deliver

We offer delivery throughout Australia.

Orders are shipped to the delivery address provided during checkout.

International shipping is not currently available unless otherwise specified on our website.

2. Shipping Costs

Shipping costs are calculated based on the total weight of the products in your order.

The applicable shipping charge will be automatically calculated and displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the products ordered, their combined weight and the delivery service required.

All shipping costs are clearly displayed before payment is finalised.

3. Processing and Delivery Times

We aim to have your order delivered within 14 calendar days of purchase, including order processing, printing, packaging and shipping.

This timeframe applies to our standard photo albums, personalised photo prints and album packages.

Please note:

The 14-day timeframe includes both production and delivery.
Orders containing personalised prints may require additional preparation before dispatch.
Delivery times may vary depending on your location and postal service conditions.
During peak periods, including Christmas, kindergarten graduation and the end of the school year, orders may take longer than usual.

We will make reasonable efforts to notify customers if we anticipate significant delays.

The 14-day delivery timeframe is our general target rather than a guaranteed delivery date, unless otherwise expressly agreed.

Nothing in this policy limits your rights under Australian Consumer Law, including where goods are not delivered within an agreed or reasonable timeframe.

4. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email.

Once your order has been dispatched, we will send a shipping confirmation where supported by the selected delivery service.

If tracking is available, your confirmation will include the relevant tracking details.

Some delivery methods may not include tracking.

5. Incorrect Delivery Addresses

Please check your delivery details carefully before completing your order.

If you notice an error, contact us as soon as possible at info@mykindybook.com.

We will do our best to update your delivery address before your order is dispatched.

If an order has already been dispatched, we may be unable to change its destination.

Where an order is returned because of incorrect delivery information supplied by the customer, additional postage charges may apply before it is resent.

This does not affect your rights where a delivery problem is caused by us or our delivery provider.

6. Lost, Delayed or Damaged Deliveries

We take great care when packaging orders, but occasionally delivery problems can occur.

If your order is significantly delayed, missing or arrives damaged, please contact us at info@mykindybook.com so we can investigate and assist.

For damaged deliveries, we may request photographs of the packaging and affected products to help resolve the issue.

Where goods are lost, damaged or not delivered as required, we will provide an appropriate remedy in accordance with Australian Consumer Law.

Customers are not required to resolve delivery problems directly with the courier where responsibility remains with My Kindy Book.

7. Multiple Items and Split Deliveries

Where possible, we aim to send all products from the same order together.

Occasionally, products may be dispatched separately due to stock availability or production requirements.

If your order is being sent in multiple deliveries, we will endeavour to keep you informed.

You will not be charged additional shipping fees for split deliveries initiated by My Kindy Book unless you have agreed otherwise.

8. Christmas and Peak Periods

Christmas, kindergarten graduation and the end of the school year are particularly busy periods.

During these times, processing and delivery may take longer than our usual 14-day target.

We recommend ordering early to allow sufficient time for production and delivery.

Where applicable, Christmas ordering deadlines will be advertised on our website.

Unless expressly confirmed, estimated delivery dates do not guarantee arrival before a particular event or holiday.

9. Returns and Refunds

If you need to return an item, please refer to our Returns & Refunds Policy.

We offer 14-day change-of-mind returns on eligible unused standard albums, with return postage paid by the customer.

Faulty, damaged or incorrect products are handled in accordance with Australian Consumer Law.

10. Contact Us

If you have any questions about shipping, delivery or the status of your order, we're happy to help!